Capital One Reviews: Top Complaints & What Users Love
Capital One's banking and credit card app · 4.5★ from 1,716,431 ratings · 500 recent reviews analyzed by AI
Capital One Mobile
Finance · Capital One Services, LLC
500 recent reviews analyzed
Constant ads and refer-a-friend pop-ups
7 mentions“No, for the 700th time, I don't want to refer a friend.”
Discover merger fallout
25 mentions“I miss the discover app”
Logged out or locked out of the app
17 mentions“It wont leave me logged in long enough to do anything.”
Key info buried too deep
10 mentions“Things are hard to find, too much fluff.”
Easy to navigate
78 mentions“its super easy to navigate”
Helps build or rebuild credit
20 mentions“helped me get a credit card to enable me to build my credit score”
Helpful, fast customer service
10 mentions“customer service is always quick, and super helpful”
Strong security and fraud protection
13 mentions“I'm most impressed with the security measures around my account.”
Fingerprint and password sign-in errors
6 reports“finger print sign in keeps failing only on this app!”
Zelle and payments failing
4 reports“zelle does not work they say error we're trying to fix it”
App blocked on GrapheneOS and secure devices
6 reports“intentionally broken on GrapheneOS, despite meeting all the requirements for my other banking apps.”
Hide balances and accounts
2 requests“the option to hide accounts and balances”
One-tap add to Google or Samsung Wallet
7 requests“couldn't figure out how to add a virtual card to acct or to Google wallet for tap to pay feature.”
Dark mode
2 requests“The main addition I would like to see is a dark mode.”
Let users turn off expected transactions
2 requests“please let me turn off "expected transactions"”