DoorDash Reviews: Top Complaints & What Users Love
Restaurant, grocery and retail delivery from local stores · 4.7★ from 6,266,094 ratings · 500 recent reviews analyzed by AI
DoorDash: Food, Grocery, More
Food & Drink · DoorDash
500 recent reviews analyzed
Missing, wrong or late orders
57 mentions“I have had so many orders take an hour or more to show up”
Refunds refused and support that stonewalls
77 mentions“they tell me this doesn't qualify for a credit or a refund.”
Fees and markups keep climbing
55 mentions“Exorbitant fees, consistently late deliveries and food arriving stone cold”
Surprise DashPass charges
25 mentions“it auto signed me up for a subscription to dash pass”
Convenient when you can't or don't want to go out
25 mentions“This is such a convenience to be able to have items brought to your home.”
Easy ordering
18 mentions“the app was really easy to understand”
Fast, hot deliveries
27 mentions“it always gets here in a timely manner and the food is always hot and ready to eat”
Helpful, friendly Dashers
3 mentions“I left clear instructions and she followed them perfectly.”
App glitches and crashes at checkout
5 reports“app has been crashing every time I open it up”
Cards and Google Pay rejected
4 reports“would not take my debit or credit card”
Orders cancelled right before delivery
4 reports“two back-to-back orders suddenly canceled right before delivery”
Bring back special instructions and order customization
3 requests“They removed the ability to customize orders on the app”
Let customers retract or delay tips
4 requests“Doordash needs to allow the option for customers to retract tips.”
Show store price next to the markup
3 requests“It would be good to see the difference between the actual store price, and the mark-up prices on platform.”
A proper restaurants category
1 requests“you don't even have a heading for restaurants!”