McDonald's Reviews: Top Complaints & What Users Love
Mobile ordering, deals and rewards · 4★ from 2,175,330 ratings · 500 recent reviews analyzed by AI
McDonald's
Food & Drink · McDonalds USA, LLC
500 recent reviews analyzed
Signed out and unable to log back in
99 mentions“I was signed out when I purchased a new phone. You can't sign back in.”
Monopoly forces the app, then codes won’t go in
93 mentions“There is no monopoly banner on my app so I can't add my monopoly codes.”
No way to get a refund when the store messes up
20 mentions“If you call the store, they say they can't issue refunds when you paid in the app.”
The deals genuinely save money
4 mentions“I appreciate the great McDonald's deals and rewards.”
Ordering ahead is easy
8 mentions“Easy to use app. Makes ordering very easy.”
Rewards points add up to free food
6 mentions“One of the best rewards systems of all time, i use the rewards every day.”
Crashes and freezes mid-order
30 reports“The fact that the app crashes significantly makes it frustrating to consistently use it.”
Age check wrongly locks out adults
28 reports“it keeps saying I am not over 18 years old and to verify on my play store.”
A clear way to cancel orders and get refunded
20 requests“There's no option to cancel the order in the app.”
Count more than one missed receipt a month
9 requests“Y'all should allow customers to scan the numerous receipts we purchase, and not just one receipt a month”