PayPal Reviews: Top Complaints & What Users Love
Send money, pay online and manage your PayPal balance · 4.2★ from 3,740,117 ratings · 500 recent reviews analyzed by AI
PayPal - Pay, Send, Save
Finance · PayPal Mobile
500 recent reviews analyzed
Accounts permanently limited or deactivated
10 mentions“paypal permanently limits my account despite supporting documents”
Redesign flooded with ads and clutter
26 mentions“app is way too cluttered.”
Customer service that can't fix anything
23 mentions“customer service is useful to none, they must read from a script”
Money held, slow transfers and fees
16 mentions“Why are you taking so long to transfer my money?”
Convenient for sending and receiving money
16 mentions“It makes sending and receiving money easy and secure.”
Trusted for international payments
6 mentions“Safe and trusted for online payments and receiving money internationally.”
Buyer protection and security
15 mentions“100% protected if you pay through it”
Reliable for years
11 mentions“I've been using this app for 15 years and had no issues whatsoever.”
Login stuck on loading or errors
16 reports“Stuck on loading screen.”
Can't add a card or bank account
13 reports“It won't let me add a card to my wallet of my NEW account”
Crashes, lag and battery drain after updates
20 reports“The app just crashes, and is completely unusable on my phone.”
Verification codes never arrive
9 reports“Also it just won't send me texts no matter what.”
Bring back package tracking
5 requests“the package tracking feature may have been removed.”
Bring back the debit-card lock
1 requests“this update removed the option to lock your paypal debit card”
Offer a loan section like Cash App
1 requests“needs to add a loan section like cashapp.”
Allow screenshots
2 requests“I wish there was a way to enable screenshots.”