Venmo Reviews: Top Complaints & What Users Love
Peer-to-peer payments, debit card and banking in one app · 4★ from 924,798 ratings · 500 recent reviews analyzed by AI
Venmo
Finance · PayPal Mobile
500 recent reviews analyzed
Accounts frozen and funds held for days
32 mentions“They have frozen my account and they will not talk to me.”
Impossible to reach a real person
40 mentions“It's impossible to reach a real person if (when) you run into any problems”
Gambling ads, pop-ups and survey spam
12 mentions“Gambling ads in my banking app?”
Crypto that can't be sent or sold
5 mentions“can't send or sell my crypto because it says not available in your area.”
Easy to use
66 mentions“Great app. It's easy to use.”
Instant transfers and direct deposit
34 mentions“My transfers are instant and I get my paycheck direct deposit using Venmo.”
Perfect for paying friends back
26 mentions“they can just venmo me because some people just dont carry cash”
A clear paper trail
4 mentions“it helps me have a paper trail,evidence of what I pay for!”
Phone and ID verification loops
9 reports“It asks for my phone to send a code and no code is sent (phone # is correct) after several tries.”
Can't add a debit card or bank
12 reports“I cannot add a debit card from another bank”
Errors and crashes when sending money
19 reports“won't let me send a payment..."something went wrong"”
Check deposits rejected
4 reports“This is the second time I've tried cashing a check through them”
Dark mode
3 requests“Please add dark mode it hurts my eyes in light mode”
Option to turn off the payment sound
3 requests“no option to turn the sound off.”
Let users keep the old interface
8 requests“should be an option to keep the old one.”
A savings account and higher limits
2 requests“wish it had a savings on it”